1 manuals / software support0

• To: slug@Warbucks.AI.SRI.COM
• Subject: 1 manuals / software support0
• From: miller@CS.ROCHESTER.EDU (Brad Miller)
• Date: Tue, 6 Mar 90 14:55 EST
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• Organization: University of Rochester, Department of Computer Science
• Phone: 716-275-1118
• Postal-Address: 610 CS Building, Comp Sci Dept., U. Rochester, Rochester NY 14627
• Reply-To: miller@CS.ROCHESTER.EDU
• Sender: miller@CS.ROCHESTER.EDU

1OK another idea - symbolix sez we don't charge much for addl machines at a
site, and cost to print manuals is high. How about just changing the
software support price structure.

A. First machine at a site.
B. Additional machines at a site that get tapes and doc copies.
C. Additional machines at a site that DONT get tapes OR doc copies. (but
have the right to make network/local copies from class A/B support machines)

I'd expect b to be slightly more expensive than the current addl machine
number, and C to be slightly less... but the thing is that now each user
site can decide for themselves what they need, and pay appropriate amounts.
Someone who only needs 1 copy for 10 machines would save money over what
they pay now. Someone who still needs 1copy/machine would pay a bit more for
the priviledge. The difference between B and C should reflect the actual
marginal cost of producing/shipping the tape and doc set...

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